Troubleshooting and Support for our newly designed webstore
We've made some exciting changes to our website to make your shopping experience even better! As we get everything just right, you might run into a few little hiccups. Don't worry, we're here to help you get back on track.
If you're having trouble with the website, the best place to start is to clear your browser's cache and cookies. Think of it like a quick refresh for your computer. When you visit a website, your browser saves some old info to help things load faster. Sometimes, that old info doesn't play nicely with our new website. Clearing it out gives you a fresh start!
Here are some instructions for the common browsers you may be using:
Google Chrome
- Open Chrome
- Access Settings Click the three vertical dots
- Navigate to Clear Browsing Data: Select "History" from the menu
- Click "Clear browsing data" on the left side.
- Choose Time Range: "All time" will remove everything.
- Select Data Types: Ensure that the "Cookies and other site data" and "Cached images and files" boxes are checked.
- Clear Data: Click "Clear data"
- Confirm (if needed)
Mozilla Firefox
- Click the three lines in the top right corner.
- Go to History and then click Clear Recent History.
- For the Time range to clear, choose Everything.
- Make sure Cookies and Cache are checked.
- Click the OK button.
Microsoft Edge
- Click the three dots in the top right corner.
- Go to Settings.
- Click on Privacy, search, and services.
- Find the Clear browsing data now section and click Choose what to clear.
- For Time range, select All time.
- Make sure Cookies and other site data and Cached images and files are checked.
- Click Clear now.
Apple Safari
- On your Mac, go to the Safari menu at the top.
- Click Preferences... and then the Privacy tab.
- Click Manage Website Data.
- You can either search for our website and remove just our data or click Remove All for a full reset.
- Click Remove Now to confirm.
That's it! Once you've done this, please give the website another try. If not, we're always here to lend a hand!
____________________
If clearing your browser's cache didn't solve the problem, the issue might be with a VPN (Virtual Private Network). A VPN helps keep your online activity private by routing your internet traffic through another server, but sometimes it can accidentally block a website's features.
If you have a VPN, please try temporarily turning it off while you're on our site, especially when you're checking out or logging in.
The Easiest Way: Using Your VPN App
For most people, the simplest way to turn off a VPN is to open the app on your phone or computer.
- Look for a big On/Off or Connect/Disconnect button.
- Tap or click it to turn the VPN off.
The app will usually show a message like "Not connected" to let you know it's off.
If You Don't Have an App: Using Your Device's Settings
If your VPN is built into your device, you can turn it off through the settings menu.
On Windows (10 & 11)
- Click the Start button and go to Settings.
- Click on Network & Internet.
- Click on VPN.
- Find the VPN you want to turn off and click Disconnect.
On Mac
- Click the Apple menu in the top-left corner of your screen.
- Go to System Settings.
- Click VPN in the left sidebar.
- Find your VPN and turn the status off.
On iPhone & Android
- Go to your device's main Settings app.
- Look for VPN or Network & Internet (it may be under General on iPhone).
- Tap on the VPN connection and either switch the status to off or select Disconnect.
Once you've done this, please give our website another try. We apologize for the extra step, but your patience helps us make sure our new site is working perfectly for everyone. Thank you!
