Product Returns or Exchanges:

Products must be returned in sealed vials or original packaging within 60 days of shipment date. If over 60 days, an exchange order of equal or greater value must be placed. Product must be eligible for resale.


Product Replacement:

Product replacement will be issued if there is a demonstrable manufacturing defect or labeling error.


Implant Guarantee:

Implants that fail to achieve osseointegration are covered by our WARRANTY POLICY


Surgical Instrument Guarantee:

Implant Direct does not accept return of drills or surgical instruments removed from their original package for reasons of cutting edge wear or rust formation due to handling variables outside our control.


Product Shipping Errors:

Shipping costs waived upon shipment of replacement product.


To initiate a return:

Please call our Customer Service Team at 00800 4030 4030 (tollfree infoline) to initiate a return. Please note: We cannot accept any return shipments without a Return Material Authorization (RMA) number. You will receive this number from our Customer Service Team.