Product Returns or Exchanges:
Unless otherwise expressly specified, Products cannot be returned. You may exchange Products within sixty (60) days from the date of delivery against an order of a value equal or higher than the value of the exchanged products. You may only exchange Products not expired and eligible for resale; Products must be sent back in their original packaging, not damaged, marked or otherwise altered. Products purchased in a kit or set cannot be exchanged as individual components. Implant Direct may modify or terminate this Return/Exchange Policy at any time in whole or in part. Changes to or the termination of this Policy will not affect the return/exchange rights granted under this Policy for Products purchased prior to the date of the change or termination. This Policy sets forth the entire understanding regarding the return and exchange of Products and supersedes all prior agreements and discussions relating to the return and exchange of Products.
Product replacement will be issued if there is a demonstrable manufacturing defect or labeling error.
Implants that fail to achieve osseointegration are covered by our WARRANTY POLICY
Surgical Instrument Guarantee:
Implant Direct does not accept return of drills or surgical instruments removed from their original package for reasons of cutting edge wear or rust formation due to handling variables outside our control.
Product Shipping Errors:
Shipping costs waived upon shipment of replacement product.
To initiate a return:
Please start the exchange process by contacting our Customer Support at 00800 4030 4030 / firstname.lastname@example.org and providing the reference and lot numbers of the Products to be exchanged. You will be notified via email once the exchange has been approved.