To our valued Implant Direct customer,

 

We would like to inform you that Implant Direct recently took the decision to retire the Implant Direct brand from European markets as of December 31st, 2019. This was a difficult decision, and one which we have taken after much care and consideration.

 

 

Please note that several of our prosthetic products are still available for purchase. To view a complete and updated list of all our available products, please visit https://www.implantdirect.com/en-eu.

Please note: from August 1st our toll-free infoline: 0080040304030 will no longer be active. You can still place orders via our e-mail: inside.sales@implantdirect.eu

 

 

This decision was not taken lightly, and we realize that this may present an inconvenience to your implant practice. To assist you, the following answers to Frequently Asked Questions have been provided:

 

May I still purchase Implant Direct products through the US website?

 

 

While Implant Direct’s products are still available in other markets, including North America, these regions are not able to fulfill EU based orders of any kind.

 

 

Will you accept returns?

 

 

As of January 1st, 2020, all sales of Implant Direct products will be considered final. Returns or exchanges will not be allowed. Please visit https://www.implantdirect.com/en-eu to view our return policy.

 

 

How will this affect my Warranty?

 

 

Implant Direct will continue to issue a full refund for failed implants that have achieved initial stability and require removal up to five (5) years following placement.

 

 

How can I initiate a warranty claim?

 

 

Please email us at inside.sales@implantdirect.eu to initiate an exchange or warranty claim. Please note: Implant Direct will not accept any warranty return shipments without a Return Material Authorization (RMA).

 

 

What if I have a product question?

 

 

Email us at inside.sales@implantdirect.eu. We will answer you as soon as possible. We are closed on Saturday and Sunday, and all Swiss Public Holidays.