Product Returns or Exchanges:
Products purchased from Implant Direct within sixty (60) days from the invoice date of the respective Products may be returned. The purchase price for returned Products will be refunded to the form of payment used at the time of purchase. Products purchased from Implant Direct within twelve (12) months from the invoice date of the respective Products may be returned against an order of equal or greater value of the returned Products. Products tied to a promotion may be returned for exchange only. Products purchased in a kit or set cannot be returned and/or exchanged as individual components. Only Products that are still in their intact original packaging will be considered for return/exchange. The original packaging and the Products may not be damaged, marked, or otherwise altered. Product must be eligible for resale. Sterile items such as implants, healing collars, and cover screws must have at least 2 years of shelf life left to be eligible for return. Infection prevention products and Medit intraoral scanners are subject to a 20% restocking fee. All sales of temperature-controlled products, including biomaterials and Chairside, are considered final. Implant Direct will not accept returns or exchanges of temperature-controlled products.
Product replacement will be issued if there is a demonstrable manufacturing defect or labeling error.
Implants that fail to achieve osseointegration are covered by our WARRANTY POLICY
The Replacement implant is considered a final sale and will not be eligible for return or exchange.
Surgical Instrument Guarantee:
Implant Direct does not accept return of drills or surgical instruments removed from their original package for reasons of cutting edge wear or rust formation due to handling variables outside our control.
Product Shipping Errors:
Shipping costs waived upon shipment of replacement product.
To initiate a return:
Customers must obtain a Return Material Authorization (RMA) number prior to returning the products. The RMA number must be indicated on the outside of the package. Customers can also contact Customer Service at 888-649-6425 for guidance. Click here to INITIATE RETURN NOW
Implant Direct may modify or terminate this Return Policy at any time in whole or in part. Changes or termination will not affect the return rights granted for Products purchased prior to the date of the change or termination. This agreement supersedes all prior agreements relating to returns and exchange.