Product Returns or Exchanges:
Products must be returned in sealed vials or original packaging within 60 days of shipment date. If over 60 days, an exchange order of equal or greater value must be placed. Product must be eligible for resale. Infection prevention products and Medit intraoral scanners are subject to a 20% restocking fee. All sales of temperature-controlled products, including biomaterials and Chairside®, are considered final. Implant Direct will not accept returns or exchanges of temperature-controlled products.
Product replacement will be issued if there is a demonstrable manufacturing defect or labeling error.
Implants that fail to achieve osseointegration are covered by our WARRANTY POLICY
Surgical Instrument Guarantee:
Implant Direct does not accept return of drills or surgical instruments removed from their original package for reasons of cutting edge wear or rust formation due to handling variables outside our control.
Product Shipping Errors:
Shipping costs waived upon shipment of replacement product.
To initiate a return:
Customers are advised to follow the INSTRUCTIONS ON HOW TO INITIATE RETURNS. Customers can receive a Return Material Authorization (RMA) number after initiating a return and will be notified of the status via email. Customers can also contact Customer Service at 888-649-6425 for guidance. INITIATE RETURN NOW