HOW TO INITIATE WARRANTY CLAIM
  1. Log in to your account by going to IMPLANT DIRECT ONLINE STORE. Canadian customers please CLICK HERE.
  2. Once on your Dashboard, RECENT ORDERS appears on the page. To see all orders, click "My Orders" located on the left side of the page. To choose the order that is related to your warranty claim, click "View Order". Note: If you do not know which order to choose from, you can use the "Advance Search" feature by clicking “Advance Search” located above all the orders.
  3. Click "CUSTOMER COMPLAINT/WARRANTY/FEEDBACK" located on the top of the order page.
  4. Choose WARRANTY CLAIM.
  5. Provide all the information by going through all the steps.
  6. Click "SUBMIT"